We are proud to offer an updated look and feel to your consumer online banking environment! This new look and feel creates a unified user experience across all devices (desktop, mobile and tablet)! In addition, we are enabling the option for you to view your account notices electronically (however, we will continue to print and mail notices for some time). We are working toward offering this to commercial customers as well, so stay tuned!
Online Banking FAQs
Is there any action required to start using the new experience?
You must ensure that your browser is updated. Please see below for additional details. Upon logging in to online banking using your existing credentials, you will be prompted by an opt-in screen that will ask if you’re ready to upgrade to the new experience. Select “Upgrade Now” to start enjoying the new experience!
Will my login change?
No, you can access your online banking via browser OR mobile apps using your existing credentials.
Is my account history still available?
Yes, all of your account history is carried over to the new experience. We have enhanced the overall look and feel of account history, as well as searching/filtering functionality, but your data hasn’t changed.
Why am I required to receive a PDF verification code the first time I view my bank statement?
We want to make sure you have the appropriate software installed on your computer so you can view your Bank of Commerce statements. If you are able to view the code, you should be able to view your statements.
When you click on "Get Code" a PDF will open in a separate tab displaying a four character code. You will then paste the code, click verify. From there you will be able to pull up your statements. You will have to verify each new computer or mobile device from which you view your statements.
What is different about the funds transfer screen?
1. You no longer have to “Approve” funds transfers after you have created or “Drafted” them. Once you click “Transfer Funds” your transfer should process.
2.The system now asks for a “Payment Type.” The options available are “Standard Payment” or “Custom Interest and Principal.” If completing a transfer that does not involve a loan and/or that is not a custom interest/principal payment, please select “Standard Payment.”
What happened to the “Help” option?
The “Help” option is available in the menu across the top of your online banking screen.
What is the “View All Bills Now” option?
As you may have noticed, we recently added the ability for you to pay bills via our Mobile & Tablet banking app! With this new addition, you now have the option to experience this new look and feel within online banking as well (if you choose to). When you click on “View All Bills Now”, you have virtually the same experience as you would within your Mobile & Tablet banking app. This option supports most bill pay functionality, with the exception of adding payees. To access our classic bill pay experience, click on “Transactions” then “Bill Payment.”
Where is secure messaging located?
Secure messaging is now located under “Messages” in the menu at the top of your online banking screen. In this version, we’ve added threaded messages (showing both sides of the conversation on one screen) and the ability to delete multiple messages at one time.
Can I use this on my phone/tablet?
Absolutely! You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.
What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It is intended to improve your experience by making navigation simple and familiar regardless of device.
What internet browser is this upgrade compatible with?
Your browser must be HTML5 compatible. Browsers under the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.
We highly recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers become more secure with each release, so don’t miss out. No matter what browser you use, make sure you have the latest version installed.
Visit your preferred internet browser provider’s website to download the most recent version.
Browsers for Microsoft operating systems:
Microsoft Internet Explorer® http://www.microsoft.com/windows/ie/default.mspx
Mozilla Firefox® http://www.mozilla.com/firefox/
Google Chrome™ http://www.google.com/chrome
Browsers for Mac operating systems:
Mozilla Firefox® http://support.mozilla.org/en-US/kb/install-firefox-mac